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My Account – Balance Enquiry, Sambaza, Top-up other number and Mobile Number Information.Menu provides access for do-it-yourself menus and information: Get assistance on any Safaricom PrePay service without having to speak to a customer care agent.įor basic PrePay services, Simply Dial *100# which is free and convenient to get your queries answered and subscribe to various products and services.
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Keep yourself protected by doing the following: Often, the request will require you to respond immediately.
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You’ll receive your PUK code shortly via a text messageįraudsters use a variety of techniques to try and steal personal identity information like you ID number, or M-PESA PIN, which might lead to loss of money.įraud texts or calls will usually ask you to do something – like call back a certain number, share your ID number, urgently remind you to send money to a certain number, or send money for an ‘emergency’.To unlock it, you'll need a PIN Unlocking Key (PUK) code. This prevents anyone trying to guess your PIN. When you enter the wrong PIN for your mobile more than 3 times, your SIM card will be locked. You can also reach us on Facebook ( Safaricom Limited) and Twitter ( are a few easy and handy self-care tips that are hassle free and time saving: To easily access Safaricom Self-care services, dial *100# (PrePay) or *200# (PostPay) and *234# for M-PESA related services. Take advantage of Safaricom self-service tips that empower you to know about your prepaid or postpaid account details through your phone without having to speak to a Safaricom customer Care agent for assistance.